Refund policy

Returns, Refunds & Cancellations
Last updated: 18 October 2026.

These terms explain how returns and cancellations work for PropaTees (Richard Williams trading as PropaTees). They do not affect your statutory rights.

Custom-printed and personalised garments
Most PropaTees orders are printed specifically with the customer's own artwork, design or other personalisation. Where goods are genuinely made to the customer's specifications or clearly personalised, the usual 14-day change-of-mind cancellation right may not apply. Simply producing goods after an order is placed does not, by itself, make them exempt. If you need to cancel a custom order, please contact us as soon as possible. Any agreed voluntary cancellation charge will be fair and based on reasonably incurred costs or losses where legally permitted; paying upfront does not automatically mean that the entire payment is non-refundable.

Faulty, damaged or incorrect orders
Your rights remain in place if garments are faulty, damaged, not as described or supplied incorrectly. Please email info@propatees.co.uk with your order reference, a description of the issue and, if possible, photographs. We will investigate promptly and provide the remedy required by law, which may be a refund, repair or replacement as appropriate. For consumer purchases, the Consumer Rights Act 2015 includes a short-term right to reject qualifying faulty goods within 30 days, along with further remedies in other circumstances. If we ask you to return faulty goods, we will cover reasonable return costs where the law requires us to do so.

Non-personalised goods
If we sell a non-personalised item to a consumer through a distance sale and no legal exception applies, you normally have 14 days after receiving it to tell us you wish to cancel without giving a reason. You then normally have a further 14 days to send it back. Please email us with your cancellation notice, order details and the item concerned. You may use your own clear statement; a particular form is not required. Return postage for a change-of-mind return is your responsibility unless we have agreed otherwise. We will refund the sums required by law, including standard outbound delivery where applicable, within 14 days of receiving the goods back or suitable proof of return. Any lawful deduction for handling beyond what is necessary to inspect the goods may apply.

How to arrange a return
Please contact info@propatees.co.uk so we can discuss the issue and give practical return instructions. Returns may be addressed to PropaTees, 47 Camden Road, Broadstairs, Kent CT10 3DS, United Kingdom, unless we provide different arrangements. Contacting us first helps us resolve issues, but does not take away any legal right to cancel or claim a remedy.

Refund payments and complaints
Any refund due will be issued using the original payment method where practicable, without unreasonable delay and within the period required by law. If you have a concern about a refund, please email info@propatees.co.uk.